Full FAQ Archive
Q: What is Sync Mushroom?
A: Sync Mushroom is manual execution equipment for discretionary traders. It brings a TradingView-side operating panel closer to a local MT5 terminal, without turning the system into an automated trading strategy.
Q: What problem does it solve?
A: It reduces the operational gap between analysis and execution. The trader can keep the chart context in view while sending manual actions toward the MT5 terminal already running on the user’s machine.
Q: Is Sync Mushroom a broker?
A: No. Sync Mushroom is not a broker, exchange, dealer, signal provider, or custodian. The broker relationship, account state, order execution, and server response remain inside MT5 and the broker environment.
Q: Does TradingView execute the order directly?
A: No. TradingView is used as the cockpit and operating surface. MT5 remains the execution terminal connected to the broker account.
Q: Why connect TradingView to MT5 this way?
A: Many traders analyze on TradingView but execute on MT5. Sync Mushroom is designed to reduce that split by placing manual execution controls closer to the chart.
Q: Does this replace MT5?
A: No. MT5 remains the terminal. Sync Mushroom does not replace MT5, the broker server, account login, order book, positions, or execution engine.
Q: Is Sync Mushroom an EA or trading bot?
A: No. Sync Mushroom does not decide trades, generate signals, or run a hidden strategy. It only carries manual user actions toward the local MT5 terminal.
Q: Can Sync Mushroom trade automatically from alerts?
A: No. It is not designed as a Pine alert automation tool or webhook bot. A trade action requires the user’s manual decision and operation.
Q: Who decides when to buy, sell, modify, or close?
A: The trader does. Sync Mushroom is equipment for carrying the action, not a system for making the trading decision.
Q: Does Sync Mushroom use a public webhook URL?
A: No. The design avoids a public order endpoint. The operating route is local between the TradingView-side panel and the user’s local bridge.
Q: Are orders sent through a cloud relay?
A: No cloud order relay is used for the local execution route. The action is carried inside the user’s local environment toward MT5.
Q: Do I need to open a public port?
A: The intended design does not require exposing a public order URL. The local bridge operates on the user’s machine instead of publishing an internet-facing trading endpoint.
Q: Which brokers can Sync Mushroom work with?
A: Sync Mushroom is designed around MT5 terminal environments, especially cases where a trader uses a broker that is not available as an official TradingView connection. Actual compatibility depends on the user’s MT5 terminal, account, symbol visibility, and broker conditions.
Q: What about brokers like EXNESS, XM Trading, Titan FX, ThreeTrader, FXGT, BigBoss, HFM, Axiory, Vantage, or FBS?
A: These are examples of MT5 environments traders may use outside official TradingView broker connections. The practical route still depends on the local MT5 terminal, visible symbols, account permissions, and broker execution conditions.
Q: How are symbols resolved?
A: Sync Mushroom resolves TradingView-side intent against the symbols visible in MT5 Market Watch. Broker suffixes, account conditions, and Market Watch visibility can affect the actual execution route.
Q: What do I need to run Sync Mushroom?
A: The expected setup is a supported browser environment, the Sync Mushroom panel, the local bridge, and the user’s own MT5 terminal. Detailed installation requirements may be described separately in the deployment guide.
Q: Does MT5 need to be running?
A: Yes. MT5 is the execution terminal. The user should start and manage the correct MT5 terminal before using the local execution route.
Q: Can I run multiple MT5 terminals at the same time?
A: The safer operating model is to use one intended MT5 terminal at a time. Multiple terminals can create ambiguity and should not be treated as the default operating condition.
Q: What actions can the panel support?
A: The panel is intended for manual operations such as market actions, pending order preparation, stop and target handling, modification workflows, and close-related actions, depending on the implemented version.
Q: Does Close All mean it guarantees every position will close?
A: No. Close commands are sent toward MT5 and the broker environment. Actual closing depends on MT5 response, broker execution, market conditions, and account state.
Q: Are stop loss and take profit managed by Sync Mushroom?
A: Sync Mushroom may help the user operate SL/TP inputs and send modifications, but MT5 and the broker environment remain responsible for the actual order state and execution result.
Q: Does Sync Mushroom guarantee execution speed?
A: No. Sync Mushroom can reduce local operating friction, but broker-side execution speed, fills, rejection, and slippage remain broker- and market-dependent.
Q: What does local latency mean?
A: Local latency refers to the time spent inside the user-side route, such as panel action, local bridge handling, and communication toward MT5. It is not the same as broker execution time.
Q: Can Sync Mushroom prevent slippage?
A: No. Slippage is affected by broker execution, liquidity, market movement, instrument conditions, and order type. Sync Mushroom is not a slippage prevention system.
Q: What is Sync Evidence Console?
A: Sync Evidence Console is a diagnostic archive for inspecting the route behind actions. It helps separate local processing, MT5 response, visual synchronization, and related event records.
Q: Is Evidence Console trading performance analytics?
A: No. It is not a strategy scorer, profit analyzer, or trading advice tool. It is intended to show execution-path evidence and diagnostic context.
Q: What kind of evidence can it show?
A: It may show command traces, timing by layer, raw event records, environment boundaries, and related diagnostic information depending on the available logs.
Q: Does Sync Mushroom hold my funds?
A: No. Sync Mushroom does not hold user funds, custody assets, or operate as a broker. Funds remain with the user’s broker account.
Q: Does Sync Mushroom need my broker password?
A: The system should not require the user to send broker passwords to support or to Oichi Equipment. Users should never share broker passwords through email or support messages.
Q: Are logs always safe to send?
A: Logs may contain operational context. Submission logs should be masked or prepared through the intended submission flow when available. Users should avoid sending passwords, private keys, or unnecessary personal information.
Q: Does Sync Mushroom make traders profitable?
A: No. It does not promise profit, improve strategy quality, or guarantee trading outcomes. It is execution equipment, not a trading method.
Q: Does it provide signals?
A: No. Sync Mushroom does not provide entry signals, exit signals, market predictions, or copy-trading instructions.
Q: Does it fix broker problems?
A: No. It cannot control broker-side rejection, liquidity, slippage, maintenance, server delay, or account restrictions. It can only help inspect and shorten the user-side operating route.
Q: Is there a trial?
A: The service may provide a trial period according to the current checkout and license terms. The exact trial details should be confirmed at checkout.
Q: What is the difference between monthly, annual, and longer licenses?
A: The difference is the access period and billing structure. Exact terms, renewal behavior, and regional availability should be confirmed on the purchase page or license terms.
Q: Can I move my license to another PC?
A: License transfer or device change handling may depend on the license terms and support policy. Users should check the current license rules or contact support before assuming availability.
Q: The panel does not appear. What should I check?
A: Check that the browser extension or panel environment is installed correctly, the correct TradingView page is open, and the local setup has been started as described in the deployment guide.
Q: MT5 does not respond. What should I check?
A: Confirm that the intended MT5 terminal is open, logged in, connected to the broker server, and showing the relevant symbols in Market Watch.
Q: The wrong symbol appears or the order route looks incorrect. What should I check?
A: Check Market Watch visibility, broker suffixes, account-specific symbols, and whether the TradingView symbol intent matches the MT5 instrument available in the terminal.
Q: Is Sync Mushroom investment advice?
A: No. Sync Mushroom does not provide investment advice, trade recommendations, strategy instructions, or financial planning. The user remains responsible for all trading decisions.
Q: Does Oichi Equipment sell financial products?
A: No. Oichi Equipment provides execution infrastructure and related equipment. It does not sell securities, derivatives, brokerage services, or managed investment products.
Q: Who is responsible for trading losses?
A: The user is responsible for trading decisions, broker selection, account conditions, risk management, and resulting profit or loss. Sync Mushroom does not guarantee trading results.
Q: What should I prepare before contacting support?
A: Prepare the product name, license email, operating environment, MT5 broker or terminal context, issue description, and steps already tried. Do not send passwords.
Q: Should I send logs to support?
A: Logs may be useful for diagnosing route behavior. Use the intended masked submission flow when available, and avoid sending unnecessary private or financial information.
Q: What should I not send?
A: Do not send broker passwords, private keys, full account credentials, unrelated personal documents, or sensitive information that is not required for support.