Sync Mushroom User Manual

1-1 What Sync Mushroom Is

Sync Mushroom is a local execution utility for discretionary traders who want to send manual actions to MT5 running on the same Windows PC while continuing to view a TradingView web chart.

The Sync Mushroom panel lets you perform the following operations from TradingView without repeatedly switching between TradingView and MT5:

• Market BUY and SELL
• New orders with TP and SL
• Stop and Limit pending orders
• Modification and cancellation of existing pending orders
• Review of open positions
• Modification of TP and SL for open positions
• Close an individual position
• ALL CLOSE for every open position

1-2 What Sync Mushroom Does

Sync Mushroom sends only the actions you explicitly perform on the panel to MT5 through the local Bridge.

Final order acceptance, execution, modification, cancellation, and closing are governed by MT5 and the trading conditions of your broker.

1-3 What Sync Mushroom Does Not Do

Sync Mushroom does not provide any of the following:

• Automated trading
• AI-based trading decisions
• Generation or distribution of trading signals
• Copy trading
• Investment advice
• Guarantees of profit, win rate, execution speed, or trading results
• A replacement for MT5 or your brokerage account

You are solely responsible for choosing the entry direction, order volume, price, TP, SL, and exit decision.

2-1 Components

Sync Mushroom consists of the following components.

TradingView Web Chart

This is where you analyze charts and initiate manual actions. The Sync Mushroom panel appears on the TradingView web chart.

Sync Mushroom Chrome Extension

The extension displays the panel on TradingView and manages order controls, price display, position display, the pending-order list, and connection status.

The Chrome extension is included with the Sync Mushroom product.

Sync Mushroom Local Bridge

The local Bridge runs between the Chrome extension and MT5. It sends user actions to MT5 and returns account information, prices, positions, pending orders, and order results to the panel.

The local Bridge is included with the Sync Mushroom product.

MetaTrader 5

MT5 is the terminal that actually executes orders. Sync Mushroom cannot execute orders by itself.

2-2 Order Route

Normal order operations are processed through the following route:

TradingView → Sync Mushroom Chrome Extension → Local Bridge → MT5

Sync Mushroom does not use a public webhook or an external order-relay service for order operations.

2-3 External Communication

Sync Mushroom uses an internet connection for license activation and license verification.

TradingView and MT5 also require internet access to connect to their respective services.

3-1 Required Environment

The following environment is required to use Sync Mushroom:

• Windows 11 PC
• Google Chrome (recommended and primarily tested), Edge or Brave; other Custom Chromium browsers are not individually validated
• TradingView web chart
• MetaTrader 5
• Sync Mushroom Chrome extension, included with the product
• Sync Mushroom local Bridge, included with the product
• Internet connection

The TradingView desktop application is not supported. Use TradingView in a web browser.

The selected Chromium browser, the local Bridge, and MT5 must run on the same Windows PC. Local communication is loopback-only; router port forwarding and a user-configured inbound firewall opening are not required.

3-2 Concurrent MT5 Use

Sync Mushroom can use only one broker account logged in through one MT5 terminal at a time.

If multiple MT5 terminals are running at the same time, the following operations are blocked for safety:

• New orders
• TP or SL modification for open positions
• Modification of pending orders
• Cancellation of pending orders
• Close an individual position
• ALL CLOSE

If a multiple-MT5 warning appears, close every MT5 terminal and then start only the one you intend to use for trading.

3-3 Market Watch

The MT5 symbol corresponding to the TradingView symbol must be available in MT5 Market Watch.

Add the currency pairs or instruments you intend to trade to Market Watch and make sure they are tradable on the account currently logged in.

3-4 Brokers and Account Types

Sync Mushroom is designed for MT5 environments, but operation is not guaranteed with every broker, account type, instrument, or order condition.

Compatibility depends on factors including:

• Availability of the target symbol
• Trading permissions on the account
• Minimum lot, maximum lot, and lot step
• Stops Level
• Supported order types
• Expiration support
• Filling Mode
• Trading hours
• Acceptance rules of the broker server

4-1 Basic Installation Sequence

• Install MT5 and log in to the account you will use for trading. No additional installation is required if MT5 is already installed.
• Start only the MT5 terminal you intend to use.
• After license issuance, download the installer through the private link provided by OICHI EQUIPMENT.
• Run the per-user installer. It installs the Launcher, Local Bridge, isolated Python runtime, extension files, and Sync Evidence Console.
• Manually load the extension from the fixed product installation folder in your selected Chromium browser.
• Start the Local Bridge through the Launcher.
• Open a TradingView web chart in the selected Chromium browser.
• Check the connection status shown on the Sync Mushroom panel in TradingView.
• Activate the license on the License page.

The license key and private download access are provided only after Trial or paid-license issuance. See “14-2 Activate” for the activation procedure.

4-2 Checks Before First Use

Before using Sync Mushroom for the first time, confirm the following:

• MT5 is logged in to the intended account.
• MT5 is connected to the broker server.
• Trading operations are permitted in MT5.
• The target symbol is available in Market Watch.
• The intended chart is open in TradingView.
• The panel shows the intended Server, Account, and MT5 Symbol.
• The license is active.

5-1 Recommended Startup Sequence

• Start only the MT5 terminal you intend to use for trading.
• Confirm the MT5 account connection and Market Watch.
• Start the Sync Mushroom local Bridge.
• Open a TradingView web chart in Google Chrome.
• Wait for the Sync Mushroom panel to appear.
• Confirm that Server, Account, MT5 Symbol, Bid, and Ask are displayed correctly.

5-2 Display When the License Is Not Active

The Sync Mushroom panel remains visible even when the license is not activated or cannot be used.

However, the following execution operations are disabled:

• BUY and SELL
• TP or SL modification for open positions
• Modification of pending orders
• Cancellation of pending orders
• Close an individual position
• ALL CLOSE

5-3 When a Warning Appears

Read the alert and start or configure the required component correctly.

Do not perform order operations while a warning is displayed. Resume only after confirming that the state has recovered.

See “15 Status Displays and Recovery” for the meaning of each warning and the recovery procedure.

6-1 Header

The top of the panel displays the following information:

• SYNC MUSHROOM
• A status dot indicating the connection state
• Server: ... | Acc: ...
• MT5 status
• Collapse and Expand buttons

The account number appears after Acc:. Mask it before sharing screenshots, videos, live streams, support materials, or any other content with third parties.

6-2 MT5 Symbol Display

MT5: ... displays the MT5 symbol synchronized with the current TradingView chart.

BUY and SELL are not enabled until symbol synchronization is complete.

Sync Mushroom automatically matches broker-specific prefixes, suffixes, symbols containing special characters, and supported instrument aliases.

When multiple charts are displayed in TradingView, Sync Mushroom automatically resynchronizes to the symbol of the chart you click to make active. After switching charts, confirm that the MT5 Symbol display on the panel has changed before performing any operation.

6-3 Bid, Ask, and Spread

In normal Market mode, the following prices are displayed:

• SELL side: Bid
• BUY side: Ask
• Center: Spread

The Bid, Ask, and Spread shown on the panel come from the connected MT5 broker. They are not the prices displayed by TradingView.

Depending on the connection state or symbol synchronization state, a price may temporarily appear as --- or -.

6-4 Lots

Enter the order volume in Lots:.

Always confirm the current lot size before placing an order. The broker may reject the order if the value does not comply with the minimum lot, maximum lot, or lot step.

6-5 Account Summary

The account summary displays:

• Balance: Account balance
• Equity: Account equity
• Margin Level: Margin level

Balance and Equity are displayed in the account currency reported by the MT5 account currently logged in. Sync Mushroom does not perform currency conversion.

6-6 Floating P/L

Floating P/L displays the combined profit or loss of all open positions.

Click Floating P/L to open or close the position list.

The displayed value is for reference. Verify the final profit or loss and position state in MT5.

6-7 Panel Position and Collapse

You can drag the panel to move it.

Press Collapse to fold the main panel. If Position Details is open, collapsing the panel also closes Position Details.

Drag the lower edge of the position list up or down to change the visible height of the list.

7-1 Standard Order

• Confirm the MT5 symbol displayed on the panel.
• Enter the order volume in Lots:.
• Configure SL/TP MODE if required.
• Press SELL or BUY.

SELL is sent to MT5 as a Market order on the Bid side, and BUY is sent as a Market order on the Ask side.

7-2 Confirmation Dialog

When One-Click Trading is OFF, pressing SELL or BUY opens a confirmation dialog.

Confirm the symbol, lot size, price, and order direction in the dialog.

Proceed if the details are correct. Cancel if any detail is incorrect.

7-3 One-Click Trading

When One-Click Trading is ON, the confirmation dialog is skipped for the following new orders:

• Market BUY
• Market SELL
• New pending orders, when the current panel provides an explicit pending-order action

An accidental click can immediately send an order, so enable this setting only when necessary.

One-Click Trading does not skip confirmation for pending-order Modify, Cancel, individual Close, or ALL CLOSE.

7-4 Duplicate-Send Protection

While an order, modification, cancellation, or close operation is being sent, the relevant button is temporarily locked to prevent the same operation from being sent more than once.

7-5 Order Results

When an operation succeeds, the MT5 result is reflected on the panel and the position list or pending-order list is updated.

When an operation fails, an error message or reason may be displayed.

If the result is unclear, do not immediately resend the same order. Check open positions, pending orders, and trade history in MT5 first.

8-1 Enabling SL/TP MODE

When SL/TP MODE is turned ON, the following input fields appear:

• Take Profit:
• Stop Loss:

You can attach the entered TP or SL to a new Market order or pending order.

8-2 Input Assistance

Each TP and SL field has an × button that clears that field individually.

Press the ⇅ button to the left of the TP field to swap the currently entered TP and SL values.

After swapping the values, always confirm that the price positions are correct for the intended BUY or SELL direction.

8-3 Blank Fields

If TP or SL is left blank, the new order is sent without that item.

Turning SL/TP MODE OFF clears the TP and SL input values.

8-4 Acceptance by MT5

Whether TP and SL are accepted depends on factors including:

• Current price
• Number of price digits for the symbol
• Stops Level
• Broker order conditions

Even if Sync Mushroom sends the values, MT5 or the broker may reject them.

9-1 What You See on the Chart

Actual pending orders already held in MT5 are represented on the TradingView chart as Native Drawings. They are not draft orders and are not created by the retired input-and-loader workflow.

Use the independent PENDING ORDER panel to work with an actual pending order. The panel state is separate from the main order-entry controls.

9-2 Native Drawing Edit

Moving a pending-order Native Drawing proposes an edit to that existing MT5 order. Sync Mushroom sends a modification only for the corresponding actual order; MT5 and the broker remain responsible for final acceptance.

Do not treat a chart drawing as an order-confirmation control or as a way to change the order type. Verify the final order state in MT5 after every modification.

9-3 Drawing Highlight and Deletion

A Pending Drawing Highlight is visual feedback while you use the gesture. It does not confirm an order, change its type, or cancel it.

Removing a Native Drawing from the chart is not an MT5 Cancel command. To cancel an actual pending order, use the explicit cancel control in the Pending panel and then verify the result in MT5.

9-4 Position ENTRY Gesture

For an open position, the ENTRY gesture is interpreted as an SL/TP proposal. It does not modify the position Open Price.

Review the proposed SL/TP values and verify the final position in MT5 after an accepted modification.

9-5 Safe Boundary

If the panel shows an unavailable or resynchronizing state, do not use the drawing as a recovery mechanism. Confirm the final order or position state in MT5. For urgent action, manage the order or position directly in MT5.

10-1 Open the Pending Panel

Open PENDING ORDER to view and act on actual MT5 pending orders. When the panel is closed, its state is shown as PENDING OFF.

10-2 Actual Pending Only

The Pending panel and Native Drawings represent pending orders that actually exist in MT5. Sync Mushroom does not provide a draft-pending workflow in this release.

10-3 Confirm the Target

Before modifying or cancelling, confirm the ticket, symbol, and current MT5 state. The active TradingView chart must be safely synchronized to the intended MT5 symbol.

10-4 Modify an Actual Pending Order

Use the explicit modification control in the Pending panel, or move the corresponding Native Drawing where the current panel enables that action. This sends an edit for the existing MT5 order; it does not create a new draft order.

10-5 Cancel an Actual Pending Order

Use the explicit Pending-panel cancel control for the intended actual MT5 order. Deleting its chart drawing does not cancel the order.

After the result, confirm in MT5 whether the order was cancelled, filled, expired, or rejected.

10-6 Final Authority

MT5 and the broker determine final acceptance, execution, cancellation, and the current order state. If the Sync Mushroom state is unclear or unavailable, manage the order directly in MT5.

11-1 Position List

Expand Floating P/L to display the list of open positions.

The columns are:

• Symbol
• Type
• Vol
• Profit
• × for individual Close

When there are no positions, No Positions is displayed.

Press the Symbol, Type, Vol, or Profit column heading to switch between ascending and descending order.

Drag the lower edge of the list up or down to change the visible height.

11-2 Profit and Loss Display

Profit for each row and Floating P/L are updated using values received from MT5.

Positive and negative values are displayed in different colors.

The displayed values are for reference. Verify the final state in MT5.

11-3 Hover Preview

Move the pointer over the Symbol in a position row to display a preview of Position Details.

Preview mode is for information only and does not place the position row in a selected state.

11-4 Pinning by Click

Click the Symbol in a position row to pin Position Details and enable TP or SL modification and individual Close controls.

The corresponding row is highlighted while Position Details is pinned.

11-5 Position Details Fields

Position Details displays:

• Ticket
• Symbol
• Side
• Volume
• Open Price
• TP
• SL

11-6 Updating TP or SL

• Click the Symbol of the target position to pin Position Details.
• Enter TP or SL.
• Press UPDATE SL/TP.

Leave an item blank if you do not want to change it.

If MT5 or the broker rejects the modification, the value is not updated.

11-7 When Position Details Closes

Position Details closes when:

• You press the × in its upper-right corner.
• You click outside the popup and the target row.
• You click the same pinned position again.
• You collapse the panel.
• You close Floating P/L.
• The target position disappears.
• You navigate away from the TradingView chart page.

Clicking the same pinned position again unpins it and closes Position Details. Move the pointer over the Symbol again to display the preview.

12-1 Individual Close from the Position Row

Press the × at the right end of a position row to close the entire position for that Ticket.

This function does not allow you to specify a partial-close volume.

12-2 Individual Close from Position Details

With Position Details pinned, press CLOSE POSITION to close the entire position for the same Ticket.

12-3 ALL CLOSE

ALL CLOSE closes every open position in the MT5 account currently logged in, regardless of symbol.

• Open Floating P/L.
• Turn Unlock ON.
• Press ALL CLOSE.
• While the operation is in progress, the button displays CLOSING....

12-4 Unlock

Unlock is the safety toggle that enables the ALL CLOSE button.

When ALL CLOSE Manual is OFF, Unlock automatically returns to OFF after ALL CLOSE completes and the number of open positions reaches zero.

12-5 ALL CLOSE Manual

When ALL CLOSE Manual is ON, Unlock remains ON after ALL CLOSE completes.

This leaves the next ALL CLOSE operation armed, so do not keep this setting enabled continuously. Use it only when required.

Even when ALL CLOSE Manual is ON, Unlock must be ON before ALL CLOSE can be executed.

12-6 When Close Is Unavailable

Individual Close or ALL CLOSE cannot be executed in the following states:

• The license cannot be used.
• Bridge Offline
• MT5 Disconnected
• MT5 Reset Required
• The account or symbol is resynchronizing.
• The target position cannot be found.
• Another close operation is in progress.

If a required close operation cannot be performed through Sync Mushroom, operate directly in MT5.

13-1 Opening Tools

Expand Floating P/L and turn Tools ON to display:

• ALL CLOSE Manual
• One-Click Trading
• License

13-2 ALL CLOSE Manual

This setting keeps Unlock ON after ALL CLOSE completes.

Enable it only when necessary because it increases the risk of accidental operation.

13-3 One-Click Trading

This setting skips the confirmation dialog for new Market orders and new pending orders.

Read the warning displayed when enabling it before use.

13-4 License

Press License to open the License page in a new tab.

On the local License page, you can Activate the license, review its status, run Check, and End Session. License history, device management, recovery, continuation, and private downloads are handled in cloud License Management.

14-1 License Page

Press License in Tools to open the Sync Mushroom License page.

The License page displays the following status fields:

• License status Overall license status
• Status Current license state
• Can trade Whether Sync Mushroom execution operations are permitted
• Plan Applied license plan
• Expiration License expiration date
• Last checked Date and time of the most recent status check
• Last valid check Date and time of the most recent successful validation
• Registered key Partially displayed registered license key
• Last error Most recent error
• Retryable error Whether the error can be retried

The following action buttons are available:

• Refresh Status
• Check
• End Session
• Activate

14-2 Activate

• Enter the license key provided after purchase.
• Press Activate.
• Wait for authentication to complete.
• When activation succeeds, the license information appears on the License page.

It may take several seconds for the result to appear.

14-3 Check

Check verifies the current license state over the internet.

Use it when:

• The license state is not displayed correctly.
• You want to verify the expiration date or plan again.
• Support instructs you to run Check.

14-4 Refresh Status

Refresh Status updates the current state displayed on the License page.

14-5 End Session

End Session ends the current active session and frees one concurrent-session slot. It does not remove the registered physical device.

Use it when:

• You want to free an active-session slot
• You have finished using Sync Mushroom on this Windows session
• Support instructs you to run End Session

Closing TradingView or the browser does not itself remove the registered device. Use cloud License Management to remove a registered physical device.

14-6 Registered Devices and Concurrent Use

A standard license can be used within the following limits:

• Registered physical devices: Up to 3
• Active sessions: Up to 2 at the same time

The actual limits are governed by the terms of the license you purchased.

14-7 When the License Cannot Be Used

The panel remains visible in the following states, but execution operations are blocked:

• Not activated
• Expired
• Revoked
• Invalid session
• Registered-device limit reached
• Concurrent-use limit reached
• Revalidation required

Blocked operations include not only BUY and SELL, but also pending-order modification and cancellation, position TP or SL modification, individual Close, and ALL CLOSE.

If an emergency close is required, operate directly in MT5.

15-1 Warning: Bridge Offline

Meaning

The Sync Mushroom Chrome extension cannot connect to the local Bridge.

Effect

Account, symbol, and price information cannot be retrieved, and all execution operations are blocked.

Recovery

• Confirm that the local Bridge is running.
• Confirm that the Bridge is not running more than once.
• Close every open Bridge and start only one instance again.
• Confirm that no error is shown in the Bridge window.
• Reload the TradingView page.
• If the issue continues, record the displayed state and the time of the issue, then contact support.

15-2 MT5: Disconnected

Meaning

MT5 is not running, is not connected to an account, or is not being recognized by the local Bridge.

Recovery

• Start MT5.
• Log in to the account you intend to use for trading.
• Confirm that MT5 is connected to the broker server.
• Confirm that multiple MT5 terminals are not running.

15-3 MT5: Reset Required

Meaning

Multiple MT5 terminals have been detected, or the Bridge cannot safely establish a single MT5 execution target. Execution is blocked for safety.

Safe checks

• Close every MT5 terminal.
• Start only the MT5 terminal you intend to use.
• Wait for MT5 to be connected and for the panel to recognize one stable terminal.
• Recheck Server, Account, and MT5 Symbol before sending any command.

If an urgent operation is required, manage it directly in MT5. Do not assume that restarting MT5 or the Bridge will resolve every cause.

15-4 MT5: Resyncing...

Meaning

Account information or the symbol is being resynchronized.

Recovery

This state normally recovers automatically.

Do not perform any operation until Server, Account, MT5 Symbol, Bid, and Ask have stabilized.

15-4a Known Limitation: MT5 Terminal Update

Implementation fact: Sync Mushroom blocks execution when it cannot safely confirm one ready MT5 target, including multiple-terminal or MT5 API readiness conditions.

Observed on a Boss test machine: when an MT5 Terminal update was applied while MT5 was running, Sync Mushroom later showed a Multiple-like safe-stop state and synchronization stopped. An additional MT5 restart was followed by recovery in that observation.

Not yet established: the cause of every such event, or that an additional MT5 restart, a Bridge restart, or a Windows restart is a guaranteed recovery.

If this occurs, do not rely on Sync Mushroom for urgent action. Manage positions and orders directly in MT5, preserve the displayed state and the time, and use the safe checks above before resuming Sync Mushroom.

15-5 MT5: Not Found

Meaning

A symbol corresponding to the active TradingView chart cannot be found in the MT5 account currently logged in.

Recovery

• Add the target symbol to MT5 Market Watch.
• Confirm that the target symbol is tradable.
• Confirm the active chart in TradingView.
• Wait for the MT5 Symbol display on the panel to change.

15-6 MT5: Unsupported Route

Meaning

The current TradingView symbol cannot be synchronized safely with an MT5 symbol.

Recovery

• Confirm the target symbol in TradingView.
• Confirm the corresponding symbol in MT5 Market Watch.
• Confirm that the symbol is tradable on the account currently logged in.
• Contact support if the issue does not improve.

15-7 License Activation Required

Meaning

The current license state does not permit Sync Mushroom execution operations.

Recovery

• Open the License page from Tools.
• Check Status, Can trade, and Last error.
• Run Activate or Check as required.
• To change to another license key, run End Session first.

16-1 Basic Operation

Sync Mushroom automatically synchronizes the active TradingView chart with a corresponding symbol that is tradable in the MT5 account currently logged in.

Add the symbols you intend to trade to MT5 Market Watch.

Examples include:

• XAUUSD → XAUUSDm
• XAUUSD → XAUUSD.a
• GOLD → an XAUUSD-family symbol
• XAGUSD → XAGUSDm
• SILVER → an XAGUSD-family symbol
• EURUSD → EURUSDm
• BTCUSD → #BTCUSD

If synchronization is not possible because of a broker-specific symbol name, the panel displays a warning and order operations stop.

16-2 When Multiple Charts Are Displayed in TradingView

When multiple charts are displayed in TradingView, Sync Mushroom automatically resynchronizes to the symbol of the chart you click to make active.

After switching charts, confirm that the MT5 Symbol display on the panel has changed to the new target before performing any operation.

16-3 Conditions Required for Execution

The following must be in a normal state before BUY or SELL can be used:

• The local Bridge is connected.
• Only one MT5 terminal is running.
• An MT5 account is logged in.
• The active TradingView chart can be identified.
• A corresponding MT5 symbol is synchronized.
• The license can be used.

After an account change, MT5 reconnection, TradingView chart switch, or TradingView language change, wait without performing any operation until resynchronization is complete.

16-4 Pending Orders and Positions

New orders are sent to the MT5 symbol synchronized with the current active TradingView chart.

When modifying or closing an existing pending order or position, the operation targets the MT5 order or position corresponding to the selected Ticket.

18-1 Local Logs

Sync Mushroom saves logs locally for reviewing operations, connection status, MT5 responses, and synchronization status.

Logs are organized at regular intervals, and older logs are deleted automatically.

Logs help investigate a cause but do not replace MT5 trade history or the current account state.

18-2 Sending Logs to Support

Send logs only when support specifically instructs you to provide them.

Follow the support instructions regarding the files to send and the submission method.

19-1 Final Source of Confirmation

Verify the final status of every order, modification, Cancel, and Close operation in MT5.

Do not reach a conclusion from the Sync Mushroom panel alone.

19-2 One-Click Trading

When One-Click Trading is enabled, confirmation is skipped for new Market orders and new pending orders.

An accidental click can immediately send an order, so enable it only when required.

19-3 ALL CLOSE Manual

When ALL CLOSE Manual is enabled, Unlock remains ON after ALL CLOSE completes.

This leaves the next ALL CLOSE operation armed. Check the Unlock state after use.

19-4 License or Connection Failure

When the license cannot be used or the Bridge or MT5 cannot be reached, Close operations are also unavailable through Sync Mushroom.

If an emergency close is required, operate directly in MT5.

19-5 Broker Conditions

Even when Sync Mushroom sends an order, the broker may reject it because of broker-side conditions.

Check:

• Lot size
• Pending-order price, TP, SL, and expiration conditions where applicable
• TP and SL
• Expiration
• Trading hours
• Margin
• Trading permissions on the account

20-1 The Panel Does Not Appear

• Confirm that a TradingView web chart is open.
• Use a supported browser rather than the TradingView desktop application.
• Confirm that the Sync Mushroom Chrome extension is enabled.
• Reload the TradingView page.
• Restart the browser.

20-2 Bridge Offline Appears

• Confirm that the Sync Mushroom local Bridge is running.
• Confirm that the Bridge is not running more than once.
• Close every open Bridge and start only one again.
• Confirm that no error is shown in the Bridge window.
• Reload the TradingView page.
• If the issue continues, record the displayed state and time, then contact support.

20-3 MT5 Is Not Recognized

• Confirm that MT5 is running.
• Confirm that you are logged in to the account you intend to use for trading.
• Close every running MT5 terminal.
• Start only the MT5 terminal you intend to use.
• Wait for the panel to reconnect.

20-4 An Order Cannot Be Placed

• Check Can trade on the License page.
• Confirm that Bridge Offline, MT5 Disconnected, or MT5 Reset Required is not displayed.
• Confirm that the MT5 symbol shown on the panel is correct.
• Confirm that Lots contains a valid value.
• Add the target symbol to MT5 Market Watch.
• Confirm that trading operations are permitted in MT5.
• Confirm that the account has trading permission.

20-5 An Actual Pending Order Cannot Be Modified or Cancelled

• Confirm that the target order still exists in MT5.
• Confirm that the Pending panel and the intended MT5 symbol are synchronized.
• Use the explicit Pending-panel control; do not rely on deleting a chart drawing to cancel the order.
• Confirm that a multiple-MT5, disconnected, or resynchronizing state is not displayed.
• Verify the final result in MT5. For urgent action, use MT5 directly.

20-6 A Pending Order Cannot Be Edited

• Switch the active TradingView chart to the symbol of the target order.
• Confirm that the MT5 Symbol display on the panel has changed.
• Confirm that the target order exists in MT5.
• Confirm that the license can be used.
• Confirm that another operation is not in progress.

20-7 TP or SL Cannot Be Updated

• Click the Position Details panel to pin it.
• Confirm that the target position exists in MT5.
• Confirm that TP or SL complies with broker conditions.
• Confirm that another operation is not in progress.

20-8 A Position Cannot Be Closed

• Confirm that the license can be used.
• Confirm that MT5 is connected.
• Confirm that the target position exists.
• Confirm that multiple MT5 terminals are not running.
• In an emergency, close the position directly in MT5.

20-9 The License Cannot Be Activated

Check the following on the License page:

• Status
• Can trade
• Last error
• Retryable error
• Registered key
• Last checked

To change to another license key, run End Session first, then Activate the new key.

20-10 The Concurrent-Use Limit Is Reached on Another Device

• Start the local Bridge on the original device.
• Confirm the internet connection.
• Run End Session on an active device, or remove an unavailable registered device in cloud License Management.
• Run Activate on the new device.

Contact support if the original device is no longer available.

21-1 Bridge

The local component that runs between the Sync Mushroom Chrome extension and MT5.

21-2 Market Order

An order to BUY or SELL at the current market price.

21-3 Pending Order

An MT5 order that remains pending until its broker and order conditions permit execution.

21-4 Ticket

The number used by MT5 to identify a position or order.

21-5 TP

Take Profit. The price at which profit is taken.

21-6 SL

Stop Loss. The price used to limit a loss.

21-7 Market Watch

The MT5 list that displays available symbols.

21-8 One-Click Trading

A setting that skips the confirmation dialog for new Market orders and new pending orders.

21-9 Unlock

The safety toggle that enables ALL CLOSE.

21-10 ALL CLOSE Manual

A setting that keeps Unlock ON after ALL CLOSE completes.

21-11 End Session

The local operation that ends the current active session and frees a concurrent-session slot without removing the registered physical device.

21-12 Active Chart

The chart currently selected by clicking it when multiple charts are displayed in TradingView. Sync Mushroom resynchronizes to the symbol of the active chart.

22-1 Post-Purchase Information

After a Trial or paid license is issued and the required email confirmation is completed, the following information is provided to the registered email address:

• Private product download instructions
• License key
• Installation instructions
• Important information for first use

If the email does not arrive, check the spam folder and confirm the email address entered during purchase.

22-2 Steps Before First Use

• Purchase the desired plan from the official website.
• Complete the OICHI EQUIPMENT email confirmation and review the license-issuance email.
• Download Sync Mushroom through the private link available after license issuance.
• Run the installer and manually load the included extension from the fixed installation folder.
• Log in to your trading account in MT5.
• Activate the license key on the License page.
• Confirm the connection state of the Sync Mushroom panel in TradingView.

22-3 Renewal, Cancellation, and Expiration

Paid licenses are fixed-term one-time purchases with no automatic renewal. A term added while access is active begins after the current end date.

When there is no active access, a purchased term begins at the next Activate action or automatically 30 days after purchase if it has not been activated.

For 90 days after expiry, an eligible license remains Renewable and may continue with the same key. On day 91 it is Archived; a later purchase receives a new key.

When the license expires or becomes unavailable, orders, modifications, cancellations, and Close operations cannot be performed through Sync Mushroom. Perform any required operation directly in MT5.